Tim daim pib twg yog qhov zoo tshaj?

Cov txheej txheem:

Tim daim pib twg yog qhov zoo tshaj?

2023 Tus sau: Pauline Bradshaw | [email protected]. Kawg hloov kho: 2023-05-21 18:00

6 Qhov Zoo Tshaj Ticketing Systems: Kev Txhawb Cov Neeg Siv Khoom rau Kev Lag Luam Me

Zoo tshaj plaws: Freshdesk.
Runner-Up, Zoo Tshaj Plaws: Zendesk.
Tus Nqi Zoo Tshaj: Kayako.
Tus nqi zoo tshaj: Zoho Desk.
Zoo tshaj rau Kev Txhawb Email: JitBit.
Zoo Tshaj Rau Kev Siv Yooj Yim: HappyFox.

Dab tsi yog cov khoom sib txawv ntawm daim pib?

Cov cuab yeej them nyiaj zoo tshaj daim pib

HubSpot Ticketing Software.
HappyFox.
SolarWinds Service Desk.
LiveAgent.
Zendesk Ticketing System.
Pab.
Spiceworks Help Desk.
AzureDesk.

Kuv yuav xaiv daim pib pib li cas?

8 Cov kauj ruam los xaiv daim pib software rau koj txoj kev lag luam

Txheeb xyuas qhov xav tau ntawm koj pab neeg txhawb nqa. …
Xav txog cov neeg siv khoom xav tau. …
Txiav txim siab txog pob nyiaj siv rau koj daim pib pib. …
Xaiv daim pib software hom. …
Xaiv yam uas koj tab tom nrhiav. …
Xaiv rau kev ua kom muaj peev xwm thiab kev sib koom ua ke.

Kuv tuaj yeem txhim kho kuv daim pib pib li cas?

9 daim pib kev coj ua zoo tshaj plaws:

Txhais koj qhov kev pom zoo qib kev pabcuam (SLA)
Teeb tsa kev txhawb nqa rau kev ua haujlwm zoo dua daim pib.
Qhia tawm cov cuab yeej pabcuam tus kheej.
Siv daim pib ua ntej thiab cov qauv lus.
Review and add tickets.
Tag daim pib xwm txheej thiab saib xyuas kev nce qib.
Train ntiav neeg ua haujlwm tshiab ntawm daim pib.

Lub hom phiaj ntawm daim pib pib yog dab tsi?

Ib daim pib yog a cov cuab yeej tswj xyuas cov txheej txheem thiab cov ntawv thov cov neeg siv khoom thov. Daim pib, tseem hu ua rooj plaub lossis teeb meem, yuav tsum tau muab khaws cia kom zoo nrog rau cov ntaub ntawv tseem ceeb ntawm cov neeg siv. Cov txheej txheem pib yuav tsum yog tus neeg siv khoom zoo rau cov neeg sawv cev pabcuam, cov thawj coj, thiab cov thawj coj.