Kov Cov Ntsiab Lus Tom Qab Kev Yuav
- Ua Tsaug. Ib txoj hauv kev zoo los tsim cov neeg siv khoom sib tham yog los ntawm kev ua raws li tsab ntawv ua tsaug. …
- Cov lus nug txog cov khoom lag luam. …
- Kev Muag Khoom / Kev Muag Khoom Muag Emails. …
- Kev nqis tes ua. …
- Nyob rau xyoo tshiab.
Kov hauv kev muag khoom yog dab tsi?
Dab tsi yog Touchpoint lossis Hu Rau Hauv Kev Muag Khoom? Lub touchpoint yog kev sib cuag nrog lub zeem muag, uas tuaj yeem yog kev sib tham tim ntsej tim muag lossis kev sib tham hauv xov tooj. I email, social media message lossis voicemail yuav tsim nyog raws li kev muag khoom.
Ib co piv txwv ntawm cov ntsiab lus kov yog dab tsi?
Cov neeg siv khoom taug kev touchpoints
- Social Media Adverts.
- Social Media Posts.
- Displayed Advertising on Websites.
- lus ncauj.
- Reviews.
- Cov neeg ua haujlwm tsim cov ntsiab lus.
- Media.
- Cov ntsiab lus txhawb nqa.
Tus taw tes taw tes yog dab tsi?
A touchpoint yog kev sib cuam tshuam ntawm tus neeg siv khoom thiab cov khoom lag luam, hom, lag luam lossis kev pabcuam. Lub touchpoint tuaj yeem yog lub cev lossis digital (xws li hu rau cov neeg siv khoom txhawb nqa lossis koj lub tuam txhab lub vev xaib). Lub tswv yim touchpoint txhais tau hais tias dab tsi cov touchpoints xav tau los txhawb kom paub txog koj qhov kev pabcuam pom zoo.
Cov neeg siv khoom kov cov ntsiab lus dab tsi?
A touchpoint yog txhua lub sijhawm muaj peev xwm lossis cov neeg siv khoom tam sim no tuaj ntsib koj lub hom-ua ntej, thaum lossis tom qab lawv yuav khoom ntawm koj.
Customer Touch Points
